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Ski Valet Associate

2 months ago

Breckenridge, Colorado, United States Sage Hospitality Full time

Job Summary:

We are seeking a highly skilled and enthusiastic Ski Valet to join our team at Sage Hospitality Group. As a Ski Valet, you will be responsible for providing exceptional service to our guests, ensuring their satisfaction and comfort by promptly and courteously assisting with ski equipment retrieval, storage, and transportation.

Key Responsibilities:

  • Meet and greet all guests upon arrival with ski equipment or other winter gear.
  • Assist guests in unloading their ski equipment from vehicles and safely storing it.
  • Properly tag and track each guest's ski equipment, ensuring no damage during transport or storage.
  • Help guests retrieve their ski equipment when requested, offering courteous service and timely responses.
  • Provide directions to ski lifts, lockers, and other hotel amenities related to winter sports.
  • Assist in keeping ski equipment storage areas organized, clean, and free from hazards.
  • Offer general information and recommendations regarding local skiing conditions, mountain trails, and resort activities.
  • Respond to guest questions or concerns about ski rentals, lessons, and local winter activities.
  • Ensure all guest ski equipment is handled with care and returned promptly.
  • Help maintain a welcoming environment for guests, offering assistance whenever needed in the public areas of the hotel.
  • Demonstrate self-confidence, energy, and enthusiasm when interacting with guests.
  • Continuously pursue training and development opportunities, especially in areas related to ski valet service, guest satisfaction, and local ski knowledge.
  • Take initiative to offer improvement ideas and recognize the good performance of others.
  • Utilize empowerment to exceed guest expectations and resolve issues effectively.
  • Collaborate with other team members to ensure a seamless and enjoyable guest experience.

Requirements:

  • High School diploma or equivalent.
  • None.
  • Must have general knowledge of basic customer service skills and be fluent in oral and written English.
  • Must have knowledge of local establishments, businesses, and the surrounding community in general.

Physical Demands:

  • Must be able to see objects and people up close and at a distance.
  • Must be able to grasp handles, carry bundles, and lift packages.
  • Must be able to continually push, lift, and carry up to 65lbs throughout the hotel during the entire shift.

Benefits:

  • Medical, dental, and vision insurance.
  • Housing Stipend, ranging from $ per month, based on position.
  • Recreational benefits, either employer-sponsored ski pass or end of season bonus.
  • Health savings and flexible spending accounts.
  • Basic Life and AD&D insurance.
  • Paid time off for vacation, sick time, and holidays.
  • Eligible to participate in the Company's 401(k) program with employer matching.
  • Employee Assistance Program.
  • Tuition Reimbursement.
  • Great discounts on Hotels, Restaurants, and much more.

Salary: USD $22.00 /Hr.