Guest Service Representative

2 months ago

Breckenridge, United States Sage Hospitality Full time

Why us?:

Posting Rate: $22.00 per hour
Applications will remain open until December 1, 2024 or until the position is filled.

Sage Hospitality Group is seeking a Guest Service Representativeto join us at a new property in Breckenridge

We are currently renovating the Doubletree by Hilton Breckenridge and will rebrand later this year. This is in a superior location, modern lifestyle hotel with mountain personality that sits immediately adjacent to the slopes of Peak 9 base area in Breckenridge. Don't miss out on this opportunity to bring our Sage lifestyle to the mountains of Colorado

Beyond the comforts of our accommodations, Breckenridge beckons with its world-class skiing, hiking trails, and vibrant cultural scene. Allow our concierge team to curate your perfect mountain adventure, from arranging ski passes to recommending scenic drives and local attractions. Discover a new standard of luxury at our property, where every detail is designed to elevate your stay and create unforgettable memories in the heart of the Rockies.

Sages vision is to be recognized by our customers as the best in our business by ensuring a culture that makes the ordinary extraordinary The ideal candidate should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence. Join us today

We are fully loaded with perks. Take a look at some of them below:

?? Medical, dental, & vision insurance
?? Housing Stipend, ranging from $400-600 per month, based on position
?? Recreational benefits, either employer sponsored ski pass or end of season bonus
?? Health savings and flexible spending accounts
?? Basic Life and AD&D insurance
?? Paid time off for vacation, sick time, and holidays
?? Eligible to participate in the Companys 401(k) program with employer matching
?? Employee Assistance Program
?? Tuition Reimbursement
?? Great discounts on Hotels, Restaurants, and much more.

Job Overview:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities:
  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful and courteous demeanor at all times.


Qualifications:

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

  • Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
  • Must be fluent in oral and written English.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to read written communiques and monochrome computer screen.
  • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
  • 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
  • Mobility - must be able to reach all areas of hotel to assist clients.
  • Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits:

?? Medical, dental, & vision insurance
?? Housing Stipend, ranging from $400-600 per month, based on position
?? Recreational benefits, either employer sponsored ski pass or end of season bonus
?? Health savings and flexible spending accounts
?? Basic Life and AD&D insurance
?? Paid time off for vacation, sick time, and holidays
?? Eligible to participate in the Companys 401(k) program with employer matching
?? Employee Assistance Program
?? Tuition Reimbursement
?? Great discounts on Hotels, Restaurants, and much more.

Salary:
USD $22.00 - USD $22.00 /Hr.

  • Guest Services Representative

    4 weeks ago

    Breckenridge, Colorado, United States HV Global Group, Inc. Full time

    Guest Services RepresentativeAt HV Global Group, Inc., we strive to provide exceptional experiences for our guests. As a Guest Services Representative, you will play a vital role in ensuring our guests have a memorable stay. Your responsibilities will include:Welcoming and greeting guests, anticipating and addressing their needs.Interacting with colleagues...

  • Transportation Specialist

    4 days ago

    Breckenridge, Colorado, United States Guest Services Full time

    Job Summary: We are seeking a skilled Transportation Specialist to join our team at Guest Services. As a Shuttle Driver, you will be responsible for transporting guests and their luggage from designated parking areas to our resort and its amenities.Key Responsibilities:Drive vehicles over specified routes or to specified destinations, adhering to time...

  • Guest Services Agent

    2 weeks ago

    Breckenridge, United States Village Realty Management & Services Full time

    We're looking for the brightest and best Guest Services Agent that retains a friendly, welcoming demeanor, excellent customer service, and that will play a vital part in making our guests' vacation memorable from registration to checkout. Job Summary Guest Service, Agent, Guest, Retail, Property Management

  • Guest Services Coordinator

    1 month ago

    Breckenridge, United States Gilson Property Group Full time

    Job OverviewGilson Property Group is seeking a highly organized and proactive Guest Services Coordinator to oversee our Rocky Mountain portfolio's guest services and property management. This is an on-site position based in Breckenridge, CO.The ideal candidate will ensure our properties are ready for guests and that their stay is seamless and enjoyable,...

  • Guest Services Agent

    2 weeks ago

    Breckenridge, United States Village Realty Full time

    Position Summary We're looking for the brightest and best Guest Services Agent that retains a friendly, welcoming demeanor, excellent customer service, and that will play a vital part in making our guests' vacation memorable from registration to checkout. Job Summary: Greet all guests and make them feel welcome. Process check-in/check-out of guests, process...

  • Bar Attendant

    4 weeks ago

    Breckenridge, Colorado, United States Guest Services Full time

    Compensation Amount: 10.65 USD Hourly Job Summary: The Bar Attendant is responsible for providing exceptional beverage service to all guests in a fast-paced, courteous, and efficient manner. The ideal candidate must ensure accurate billing procedures and deliver outstanding service, meeting the Company's high standards. As a Bar Attendant, you will be...

  • Guest Services Agent

    1 week ago

    Breckenridge, United States Village Realty Full time

    Position Summary We're looking for the brightest and best Guest Services Agent that retains a friendly, welcoming demeanor, excellent customer service, and that will play a vital part in making our guests' vacation memorable from registration to checkout. Job Summary: Greet all guests and make them feel welcome. Process check-in/check-out of guests, process...

  • Shuttle Driver

    3 weeks ago

    Breckenridge, United States Guest Services Full time

    Description: Compensation Amount: 20.00 USD Hourly Job Summary: The Driver will transport guests and their luggage from designated parking area to resort, and from resort to several resort offered amenities. Additionally, the Driver will need to assist passengers in loading, unloading and/or carrying their luggage. Job Description: ESSENTIAL FUNCTIONS...

  • Host- Breckenridge

    4 months ago

    Breckenridge, United States Guest Services Full time

    Compensation Amount: 17.00 USD Hourly Job Summary: The Host is responsible for making reservations and greeting guests when they arrive at the unit. The Host also seats the guests and makes sure that they are satisfied. The Host is responsible for giving the guests a good first impression of the unit by greeting them in a friendly manner. Job Description:...

  • Guest Services

    6 months ago

    Breckenridge, United States SkyRun Vacation Rentals Full time $20 - $22

    Candidate will receive a $1000 signing bonus after completing 1 full year of employment!!  **Job Description:  Guest Services & Reservations Agent (FT)  (HOSPITALITY)Position Overview:We are seeking a skilled and customer-oriented Front Desk Agent to join our team and provide exceptional service to our guests. The ideal candidate will be the first point...

  • Housekeeper - Breckenridge

    1 month ago

    Breckenridge, United States Guest Services Full time

    Compensation Amount: 20.00 USD Hourly Job Summary: The Housekeeper performs skilled and routine maintenance and tasks necessary to maintain the cleanliness and sanitation of the unit. Full and Part Time positions available. Job Description: ESSENTIAL FUNCTIONS Clean assigned areas as directed by management and in compliance with the Company's "green"...

  • Housekeeper - Breckenridge

    7 days ago

    Breckenridge, United States Guest Services Full time

    Compensation Amount: 20.00 USD Hourly Job Summary: The Housekeeper performs skilled and routine maintenance and tasks necessary to maintain the cleanliness and sanitation of the unit. Full and Part Time positions available. Job Description: ESSENTIAL FUNCTIONS Clean assigned areas as directed by management and in compliance with the Company's "green"...

  • Customer Service Representative

    4 weeks ago

    Breckenridge, Colorado, United States HYATT Hotels Full time

    Key Responsibilities: Greet and register guests, providing exceptional service throughout their stay Register guests, making and modifying reservations as needed Perform hotel operator and concierge duties, ensuring guests' needs are met Provide attentive, courteous, and efficient service to all guests, maximizing room revenue and occupancyAbout the Role:As...

  • Customer Service Representative

    4 weeks ago

    Breckenridge, Missouri, United States Hyatt Vacation Ownership Full time

    We are seeking a skilled Guest Services Agent to join our team at Hyatt Vacation Ownership. As a Guest Services Agent, you will play a key role in providing exceptional customer service to our owners and guests.Key Responsibilities:Check owners/guests into their villas and review property amenities, services, and local areas of interest.Actively listen to...

  • Maintenance Technician

    4 weeks ago

    Breckenridge, CO, United States Guest Services Full time

    Compensation Amount: 26.00 USD HourlyJob Summary:The Maintenance Specialist plays a vital role in ensuring the smooth operation of our facilities by performing all aspects of maintenance and repair work on mechanical, structural, and electrical equipment and systems.Key Responsibilities:Assist the Maintenance Manager in the overall maintenance and repair of...

  • Customer Service Representative

    2 weeks ago

    Breckenridge, Colorado, United States HYATT Hotels Full time

    Key Responsibilities:Greet and register guests, providing exceptional service throughout their stay and ensuring a smooth checkout process.Register guests and modify reservations as needed, ensuring accuracy and efficiency.Provide hotel operator and concierge services, catering to guests' needs and maximizing room revenue and occupancy.Requirements:Excellent...

  • Front Desk Representative

    4 weeks ago

    Breckenridge, Colorado, United States Vail Resorts Full time

    At Vail Resorts, we're looking for a skilled Front Desk Agent to provide exceptional service to our guests and internal customers. Key responsibilities include:Key ResponsibilitiesProviding world-class service to owners, guests, and internal customersBuilding relationships with owners and guests through proactive communication and problem-solvingAccurately...

  • Customer Service Representative

    1 month ago

    Breckenridge, United States Vacasa Full time

    About the RoleVacasa is seeking a highly motivated and customer-focused individual to join our team as a Front Desk Specialist. As the first point of contact for our guests, vendors, and owners, you will play a critical role in delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide personalized...

  • Ski Resort Member Services Representative

    4 weeks ago

    Breckenridge, Colorado, United States Vail Resorts Full time

    Unlock a World of OpportunitiesAt Vail Resorts, we're passionate about delivering exceptional guest experiences. As a Member Services Associate, you'll be the face of our member services locations, providing top-notch service to our guests and acting as an ambassador for our My Epic Gear program.Job Summary:This role requires a commitment to providing...

  • Customer Service Representative

    1 month ago

    Breckenridge, Colorado, United States Alpine Banks of Colorado Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our banking team, you will be responsible for providing exceptional service to our customers, handling cash transactions, and maintaining accurate records.Key ResponsibilitiesProvide exceptional customer...