Automotive Service Advisor
5 days ago
We are seeking an experienced Service Advisor to join our fast-paced and growing service department. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities:- Greet customers and answer phones promptly, providing a positive first impression.
- Meet with customers to determine their needs for repair and/or service of their vehicle concerns.
- Obtain customer and vehicle information, clearly reporting all vehicle symptoms as described by the customer.
- Determine and recommend needed maintenance based on age, mileage, and history of the vehicle.
- Increase profitability by maximizing sales and executing retail promotions.
- Prepare a complete and accurate estimate of cost for labor and parts.
- Establish follow-up time and monitor the progress of each vehicle throughout the day, updating customers frequently.
- Verify that the final invoice reconciles with the work performed on the repair order.
- Explain all completed work and charges to customers.
- Service Advisor, Dealership, Automotive Knowledge: 1 year
- Valid driver's license with an insurable driving record
- CDK experience is preferred
- Ford experience is a plus
- Dependable, friendly, enthusiastic, and self-motivated individual
- Computer proficient
- Organized with superior time and priority management skills
- Customer service and sales focused
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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