Technical Product Manager
6 days ago
About Digital Technology
We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. Our team is all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century.
About the Role:
As a Technical Product Owner for the ServiceNow AI Observability and Intelligence platform, you'll play a key role in shaping the future of our core platform offerings. You'll bridge the gap between business requirements and technical execution, leading the product strategy and roadmap for AI-fueled Infrastructure, application, and endpoint observability at ServiceNow using the ServiceNow platform and products like ITOM, Event management, Metric intelligence, Health Log Analytics (HLA), Digital Employee Experience (DEX).
Responsibilities:
Translate business requirements into clear, actionable technical specifications for development. Partner with business product managers and stakeholders to define the product vision, roadmap, and user experience for the ServiceNow observability and intelligence platform. Craft compelling user stories that maximize value and address user needs. Own and manage the product backlog, prioritizing stories, epics, and enablers for optimal delivery. Collaborate with engineering teams to assess technical feasibility, define development approaches, and estimate timelines. Champion clear and transparent communication, presenting product concepts, roadmaps, and delivery timelines to stakeholders. Participate in user acceptance testing (UAT) and advocate for improvements based on user feedback. Maintain the conceptual, design, and technical integrity of product features and components. Build proof-of-concepts (POCs) for potential solutions and technologies in collaboration with product management and engineering.
Qualifications Required
10+ years of experience in product management or a related field, with a focus on enterprise software. 5+ years of experience working with the ServiceNow platform. Proven track record of successfully launching and managing IT infrastructure, application, and endpoint monitoring and observability products. Deep expertise in ServiceNow platform architecture, particularly ITOM, Event management, Metric intelligence, Health Log Analytics (HLA), and Digital Employee Experience (DEX). Strong understanding of IT service management (ITSM) best practices. Excellent communication, collaboration, and presentation skills. Ability to translate technical concepts into clear and concise language for both technical and non-technical audiences. Data-driven approach with a strong focus on user needs and business goals.
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