Technical Product Manager
14 hours ago
ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.
About Digital TechnologyWe're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. Our team delivers delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century.
About the Role:As a Technical Product Owner for ServiceNow IT Operations Agent productivity and experience platform, you'll play a key role in shaping the future of our core platform offerings. You'll bridge the gap between business requirements and technical execution, leading the product strategy and roadmap for AI fueled IT operations agent workspace at ServiceNow to boost agent productivity and efficiency using ServiceNow platform and products like ITSM, ITAM and Security Operations.
Responsibilities:- Translate business requirements into clear, actionable technical specifications for development.
- Partner with business product managers and stakeholders to define the product vision, roadmap, and user experience for ServiceNow observability and intelligence platform.
- Craft compelling user stories that maximize value and address user needs.
- Own and manage the product backlog, prioritizing stories, epics, and enablers for optimal delivery.
- Collaborate with engineering teams to assess technical feasibility, define development approaches, and estimate timelines.
- Champion clear and transparent communication, presenting product concepts, roadmaps, and delivery timelines to stakeholders.
- Participate in user acceptance testing (UAT) and advocate for improvements based on user feedback.
- Maintain the conceptual, design, and technical integrity of product features and components.
- Build proof-of-concepts (POCs) for potential solutions and technologies in collaboration with product management and engineering.
- 10+ years of experience in product management or a related field, with a focus on enterprise software.
- 5+ years of experience implementing and managing ServiceNow platform.
- Proven track record in launching and managing IT operations management products.
- Deep expertise in ServiceNow platform architecture and products particularly ITSM, ITAM, Security Operations and workspaces.
- Good understanding of AI solutions and LLM models.
- Strong understanding of IT service management (ITSM) best practices.
- Excellent communication, collaboration, and presentation skills.
- Ability to translate technical concepts into clear and concise language for both technical and non-technical audiences.
- Data-driven approach with a strong focus on user needs and business goals.
Preferred:
- Experience working with DevOps methodologies and practices.
- Experience with ServiceNow workspaces like Service Operations workspace, Network workspace, Or other similar IT Ops agent workspaces.
- Experience with API design and integration.
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