Room Care Specialist
2 weeks ago
Htel Swexan, a distinguished name in the hospitality sector, is part of the Harwood Hospitality Group, known for its exceptional service and innovative hotel experiences. Located in the vibrant Harwood District, this establishment draws inspiration from iconic cities such as New York, London, and Paris, offering guests a unique blend of sophistication and comfort.
Position Summary
We are seeking a dedicated Room Care Specialist to enhance our Rooms Team. The successful candidate will possess a meticulous attention to detail and a commitment to delivering outstanding service to our guests. Responsibilities include upholding cleanliness standards in guest accommodations, anticipating guest needs, and providing insights on available dining options.
Key Responsibilities
- Adhere to established protocols for payroll and key management.
- Maintain cleanliness and presentation standards in all guest rooms.
- Perform cleaning duties such as vacuuming, dusting, and sanitizing various areas within guest accommodations.
- Manage linen and supplies, restock amenities, and prepare guest room beds.
- Assist guests with inquiries and maintain effective communication with team members.
- Report maintenance concerns to the housekeeping department promptly.
- Provide support and undertake additional tasks as directed by supervisors.
- 1-2 years of experience in a luxury hospitality environment.
- Proficiency in the English language.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Strong attention to detail and exceptional customer service abilities.
- Excellent personal grooming and interpersonal skills.
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