Retail Operations Manager
1 day ago
At Margaritaville Restaurants, we're seeking a highly motivated and experienced Retail Supervisor to join our team. As a key member of our retail operations, you will be responsible for maintaining a high level of guest satisfaction while ensuring the efficient day-to-day operation of our retail venue.
Key Responsibilities:- Manage the retail floor to ensure a high-quality customer experience.
- Ensure that all products meet specifications and are of the highest quality.
- Conduct daily shift meetings to discuss sales, inventory, and customer feedback.
- Train new staff members on retail operations and procedures.
- Assist in motivating, developing, and coaching staff to provide exceptional customer service.
- Monitor inventory levels and recommend new inventory to management.
- Report any staff issues to management promptly.
- Assist with opening and closing responsibilities, including receiving merchandise deliveries and stocking the sales floor.
- Ensure inventory controls are followed to minimize shrinkage and swelling.
- Maintain a high level of knowledge about our products and company happenings, and communicate effectively with guests.
- 1-2 years of retail experience, with supervisory or management experience preferred.
- Excellent written and verbal communication skills.
- Ability to interact professionally with other departments and outside contacts.
- Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
- Good judgment and decision-making abilities.
- Basic computer skills, including Word, Excel, and Outlook.
- Must be able to work in a fast-paced, high-energy environment.
- Must be able to spend 90% of working time standing, walking, and reaching, and 10% of working time sitting.
- Must be able to push, pull, and lift objects from a lower to higher position or move objects horizontally.
- Must be able to maintain body equilibrium to prevent falling while walking, standing, or crouching.
- Must be able to communicate clearly with guests in the primary language of the restaurant, which is primarily English.
- Exposed to weather conditions and prevalent temperature changes.
- Subject to moderate to high ambient noise levels.
- Frequently required to function in narrow aisles or passageways.
- Hazards include, but are not limited to, cuts from broken glass and metal cans, burns, slipping, and tripping.
- Ability to read and interpret documents, including safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, and guests.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
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