Enrollment Associate

6 days ago


Bend, Oregon, United States COCC Full time
Job Title: Enrollment Associate

Join the Central Oregon Community College (COCC) team as an Enrollment Associate, providing exceptional customer service and support to students, staff, and community members.

Job Summary:

The Enrollment Associate is a key member of the COCC team, serving as the first point of contact for campus visitors, staff, and students. This role requires strong communication and problem-solving skills, with the ability to provide accurate information and resolve issues in a timely and professional manner.

Key Responsibilities:
  • Provide exceptional customer service to students, staff, and community members, responding to inquiries and resolving issues in a timely and professional manner.
  • Process admissions applications, add/drop forms, and releases of information, as well as other relevant admissions forms.
  • Serve as the initial point-of-contact for financial aid questions and provide students with basic information to complete their financial aid requirements.
  • Assist students in navigating the e-refund process and troubleshoot their refund methods and account issues using the TouchNet database.
  • Process student IDs, parking permits, incoming transcripts, paper applications, and bus passes, as well as assist the Assistant Director of Admissions with proctoring HSRT tests.
  • Maintain an in-depth understanding of COCC's student privacy policy and interpret and explain this regulation to staff, faculty, students, and parents.
  • Coordinate student welcome activities, including first week of the term, mid-terms, finals week, commencement, and other events.
  • Assist Recruitment and Outreach with student data entry, campus tour check-in, and special projects as needed.
Requirements:
  • High school diploma or equivalent required; associate's degree preferred.
  • One year of experience in a fast-paced, high-volume customer service-focused environment.
  • Strong analytical, organizational, and time management skills to assist students in all phases of the admissions and registration process.
  • Ability to provide accurate information to a variety of campus guests and visitors in person or on the telephone in a courteous and professional manner.
  • Strong skills in customer service and problem-solving to accurately and efficiently provide up-to-date campus information for students, staff, and community members.
  • Ability to work effectively and sensitively with constituents from diverse cultural backgrounds and perspectives.
Working Conditions:

Working hours are regular per the established work schedule. Typical work hours are Monday through Friday, 8 am-5 pm with Wednesday work hours until 6 pm. Occasional evening and weekend hours may occur. Travel to Branch Campuses (Madras, Prineville, and Redmond) as needed.

While performing the duties of this position, the employee is required to function effectively indoors in an office environment engaged in work of primarily a sedentary nature with the ability to sit or stand at workstation for extended periods.



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