Customer Service Associate

2 days ago


Marquand, Missouri, United States Michaels Stores Full time
Job Title: Customer Service Associate

Estimated Salary: $20,000 - $26,000 per year

About Michaels Stores

At Michaels, we believe that everyone deserves access to quality arts and crafts supplies. Our goal is to make creativity accessible to all, and we achieve this by providing an exceptional customer experience.

Job Description

We are seeking a friendly and approachable Customer Service Associate to join our team at Michaels Stores. In this role, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.

  • Maintains a positive and respectful interaction with customers.
  • Provides information about products and services.
  • Assists with purchases and returns.

Additional responsibilities may include:

  • Engaging customers on benefits of Rewards program and Private Label Credit Cards.
  • Assisting with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS).
Required Skills and Qualifications

To be successful in this role, you should have:

  • Excellent communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Basic math skills.
Benefits

As a valued member of our team, you will enjoy the following benefits:

  • Health insurance (medical, dental, and vision)
  • Paid time off
  • Tuition assistance
  • Generous employee discounts


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