IT Infrastructure Specialist

6 days ago


Los Angeles, California, United States Stellar Full time

We are seeking an IT Infrastructure Specialist to join our team at Stellar. This role is responsible for providing top-notch technical support to our customers.

Key Responsibilities
  • Diligently respond to customer inquiries and resolve system issues in a timely manner.
  • Efficiently diagnose and troubleshoot hardware and software problems, ensuring minimal downtime.
  • Provide exceptional support by submitting tickets, completing onboarding functions, and performing hardware and software installations.

In this critical role, you will be required to have expertise in PC hardware troubleshooting, network infrastructure troubleshooting, and Windows operating system administration. Additionally, proficiency in Microsoft Office 365 Suite, including deployment, troubleshooting, and user support, is mandatory.

Hardware and Infrastructure Experience
  • Proficient in diagnosing and resolving hardware component failures, handling upgrades, replacements, and configurations.
  • Skilled in identifying and resolving common LAN/WAN issues, managing network performance, and connectivity troubleshooting.
IT Technical Support I Program – Installation, Configuration, and Maintenance
  • Proficient in installing, configuring, and administering Windows operating systems, applying security patches, and system updates.
  • Highly experienced in deploying, troubleshooting, and providing user support for Microsoft Office 365 Suite, with extensive knowledge of core productivity tools and collaboration solutions.

The estimated salary for this position is $65,000 per year, commensurate with experience.



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