IT Infrastructure Specialist
5 days ago
Gibson Homewares is a leading provider of dinnerware, cookware, cutlery, tools, and gadgets. With over 40 years of experience, the company has developed a portfolio of brands across multiple categories.
The Systems Administrator will be responsible for managing and maintaining Gibson's Information Technology Infrastructure. This includes Microsoft 365, Active Directory, Cisco phone/Unity system, servers, storage, backups, networks, and security solutions.
Key Responsibilities:
- Manage Microsoft 365 environments including Exchange Online, SharePoint, OneDrive, and Teams
- Manage Cisco Phone system, Cisco Unity system, and Voicemail server
- Manage EDR and other security solutions
- Maintain internal/external connectivity between sites, including redundant Internet lines, supporting remote locations
- Ensure network stability/efficiency as new solutions are added to the infrastructure (i.e., VoIP, video conferencing, etc.)
- Monitor servers and network services on a daily basis to ensure optimal performance
- Manage and maintain all on-premise servers, including Active Directory and Print Servers
- Manage cloud-hosted resources on OCI
- Maintain and ensure organized network closets/racks
- Create images for laptop and desktop deployments
- Administer Active Directory users and groups
- Administer desktop/laptop management of Windows updates
- Responsible for end-user support with hardware/software/network issues
- Generate technical reports, memos, and instructional materials for end-users
- Perform scheduled after-hours maintenance as needed
- Respond to after-hours emergencies as needed
Requirements:
- Minimum of 3-5 years of IT experience, desktop/laptop, network, and server support
- Full-time position to work in office, five days a week, Monday to Friday, 8:30 am to 5:00 pm
- Excellent knowledge of Windows Active Directory, permissions, groups, and server support
- Knowledge of virtualization platforms - servers (VMware, Microsoft) and desktops
- Experience with Exchange 365 management and email troubleshooting
- Excellent working knowledge of Windows server and Microsoft applications
- Solid understanding of Ethernet and TCP/IP, routing, DNS, VLANs, etc.
- Experience/Knowledge of Firewall and VPN configurations and network troubleshooting
- Maintain high level of confidentiality with all Team Member related security and safety matters
- Knowledge of cloud-hosted providers such as OCI and Azure
- Ability to work under pressure in a high-volume and fast-paced environment
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