IT Infrastructure Specialist

5 days ago


Los Angeles, California, United States Gibson Homewares Full time

Gibson Homewares is a leading provider of dinnerware, cookware, cutlery, tools, and gadgets. With over 40 years of experience, the company has developed a portfolio of brands across multiple categories.

The Systems Administrator will be responsible for managing and maintaining Gibson's Information Technology Infrastructure. This includes Microsoft 365, Active Directory, Cisco phone/Unity system, servers, storage, backups, networks, and security solutions.

Key Responsibilities:

  • Manage Microsoft 365 environments including Exchange Online, SharePoint, OneDrive, and Teams
  • Manage Cisco Phone system, Cisco Unity system, and Voicemail server
  • Manage EDR and other security solutions
  • Maintain internal/external connectivity between sites, including redundant Internet lines, supporting remote locations
  • Ensure network stability/efficiency as new solutions are added to the infrastructure (i.e., VoIP, video conferencing, etc.)
  • Monitor servers and network services on a daily basis to ensure optimal performance
  • Manage and maintain all on-premise servers, including Active Directory and Print Servers
  • Manage cloud-hosted resources on OCI
  • Maintain and ensure organized network closets/racks
  • Create images for laptop and desktop deployments
  • Administer Active Directory users and groups
  • Administer desktop/laptop management of Windows updates
  • Responsible for end-user support with hardware/software/network issues
  • Generate technical reports, memos, and instructional materials for end-users
  • Perform scheduled after-hours maintenance as needed
  • Respond to after-hours emergencies as needed

Requirements:

  • Minimum of 3-5 years of IT experience, desktop/laptop, network, and server support
  • Full-time position to work in office, five days a week, Monday to Friday, 8:30 am to 5:00 pm
  • Excellent knowledge of Windows Active Directory, permissions, groups, and server support
  • Knowledge of virtualization platforms - servers (VMware, Microsoft) and desktops
  • Experience with Exchange 365 management and email troubleshooting
  • Excellent working knowledge of Windows server and Microsoft applications
  • Solid understanding of Ethernet and TCP/IP, routing, DNS, VLANs, etc.
  • Experience/Knowledge of Firewall and VPN configurations and network troubleshooting
  • Maintain high level of confidentiality with all Team Member related security and safety matters
  • Knowledge of cloud-hosted providers such as OCI and Azure
  • Ability to work under pressure in a high-volume and fast-paced environment


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