Host/Hostess (20 hours) - Patient Experience Specialist

2 days ago


Baltimore, Maryland, United States Johns Hopkins Medicine Full time
Job Summary

The Host/Hostess position at Johns Hopkins Bayview Medical Center is responsible for providing exceptional patient experience with regard to meal service. This role involves direct patient interaction, including ordering, delivery, and removal of meal trays, using a hospital-issued tablet and mobile phone, following safety and sanitation requirements.

Key Responsibilities
  • Provide a positive patient experience with regard to meal service
  • Order, deliver, and remove meal trays using a hospital-issued tablet and mobile phone
  • Follow safety and sanitation requirements, including wearing proper PPE and using two patient identifiers when delivering meals
  • Verify diet orders and ensure accurate delivery of meals
Requirements
  • High school level of educational or GED
  • One year of previous experience in food service, preferably with knowledge related to different diet types
  • Computer skills preferred for menu selections
  • No certification, registration, or licensure required
Work Environment

This role requires working in a fast-paced hospital environment, with rotating shifts, including weekends. The successful candidate will be able to work effectively in a team environment and provide excellent customer service to patients and visitors.



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