Warehouse Operations Coordinator

3 weeks ago


New York, New York, United States Express Employment Professionals Full time
Job Summary

Express Employment Professionals is seeking a dedicated Warehouse Service Representative to join their team in Brooklyn, NY. As a key member of the warehouse team, you will be responsible for managing warehouse operations, providing exceptional customer service, and ensuring a positive experience for clients.

Key Responsibilities:

  • Manage warehouse operations, including receiving, storing, and shipping products.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers in placing orders, providing guidance and recommendations as needed.
  • Pick and pack customer orders accurately and efficiently.
  • Process customer returns, exchanges, and refunds in accordance with company policies.
  • Maintain an organized and clean warehouse environment, ensuring safety protocols are followed.
  • Collaborate with warehouse staff to ensure timely fulfillment of customer orders.
  • Handle customer complaints and resolve issues promptly and professionally.

Qualifications:

  • Previous experience in a warehouse or customer service role preferred.
  • Strong communication and interpersonal skills.
  • Ability to handle customer inquiries and resolve issues effectively.
  • Basic computer skills for managing orders and inventory.
  • Ability to lift heavy items and perform physical tasks as required.
  • Attention to detail and a commitment to customer satisfaction.
  • High school diploma or equivalent preferred.


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