Customer Care Field Services Technician

4 weeks ago


Sacramento, California, United States Clayton Homes Full time
Job Title: Customer Care Field Services Technician

Clayton Homes, a leading housing provider, is seeking a skilled Customer Care Field Services Technician to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers and ensuring their homes are repaired and maintained to the highest standards.

Key Responsibilities:
  • Repair and replace materials used in the construction of manufactured homes, including flooring, walls, roofing, and cabinetry.
  • Perform minor electrical and plumbing work as needed.
  • Provide excellent customer service and communicate effectively with customers and retailers.
  • Work independently and as part of a team to achieve customer satisfaction and quality repair standards.
Requirements:
  • Previous experience in manufactured housing repair and customer service is highly desirable.
  • Strong technical knowledge and skills, including repair and maintenance of manufactured homes.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and retailers.
  • Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.
  • Valid driver's license and ability to travel extensively, with overnight stays as required.
What We Offer:
  • Competitive hourly rate, with opportunities for profit share and bonuses.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • 401K program with company matching.
  • Opportunities for career growth and professional development.
  • A supportive and inclusive work environment.

Clayton Homes is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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