Brand Maintenance and Repair Manager
2 months ago
Company Overview:
Ross Stores, Inc. is the nation's largest off-price retailer, with over 2,000 stores across the country. We're committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
Job Summary:
We're seeking a Senior Manager, Brand Maintenance and Repair to oversee the management and development of Repairs and Janitorial teams in all stores. This role involves ensuring high-quality, cost-effective, and operationally accurate delivery of janitorial services, cosmetic repairs, and project management related to brand maintenance issues.
Key Responsibilities:
- Manage and develop Repairs and Janitorial teams to ensure high-quality service delivery.
- Support development and oversee management of various store expense budgets related to BMR vendor contracts.
- Manage vendor relationships to ensure appropriate service levels are met using KPIs.
- Deliver consistent and accurate reporting of operational standards and project updates related to Janitorial and Repairs businesses.
- Travel to Ross and dd's Discounts stores to oversee quality, service delivery, and overall program execution.
- Responsible for the ongoing development, engagement, and performance management of direct reports.
- Support the development and execution of team strategy and priorities.
- Special projects and other activities as required.
Qualifications and Requirements:
- Minimum 7 to 10 years of maintenance management experience, preferably in a retail setting.
- Four-year college degree preferred.
- Strong leadership and communication skills.
- Strong project management and problem-solving skills required.
- Ability to successfully influence and drive results through cross-functional partnerships.
- Strong customer focus and knowledge of store operations processes.
- Strong experience with developing budgets, monthly forecasts, and reporting.
- Strong vendor management and negotiation skills.
- Advanced proficiency in Word, Excel, and PowerPoint.
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