Relationship Management Professional

3 weeks ago


Dublin, California, United States Graybar Full time
Job Responsibilities

This role involves serving as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests, and providing support needed in a timely, professional, and courteous manner. The primary responsibilities include:

  • Ensuring every customer experience is top-notch in quality
  • Handling incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow-up on all customer issues
  • Taking an active role in selling Graybar goods and services on inbound calls
  • Providing support on product selection and application
  • Coordinating customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims
Requirements and Qualifications

To be successful in this role, you should possess the following skills and qualifications:

  • Strong communication skills
  • A passion for customer service
  • Ability to handle a variety of customer situations with enthusiasm and tact
  • Four or more years of experience preferred
  • High school education
  • Two-year or four-year degree preferred


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