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Director of Residential Services

2 months ago


Syracuse, New York, United States Community Options Full time

About the Role

Community Options, Inc. is a national non-profit agency providing services to individuals with intellectual and developmental disabilities in 12 states. We are seeking an experienced professional to lead our residential services team in Syracuse, NY.

Job Summary

The Director of Residential Services will be responsible for maintaining a high-quality program to support individuals with intellectual and developmental disabilities. This includes leading and training the team, managing staff performance, and ensuring the unique needs of individuals are met.

Key Responsibilities

  • Lead and train the team to support programmatic initiatives and goals
  • Manage staff performance through effective communication and training
  • Manage staff schedules and ensure shifts are adequately staffed
  • Recommend new approaches and policies to improve efficiency and services
  • Assist with the development of current and future programs
  • Monitor and maintain the residential budget
  • Prepare required reports and documentation
  • Develop and update Individual Support Plans (ISP) and Person-Centered Plans (PCP)
  • Ensure individuals are supported per their ISP/PCP
  • Monitor the finances of individuals and ensure purchases are approved and accounted for
  • Monitor the health and medical needs of individuals and report any concerns
  • Manage relationships with families and guardians
  • Ensure work locations and vehicles are well maintained

Requirements

  • High School Diploma or GED with three years of relevant experience
  • Bachelor's degree preferred
  • Valid driver's license with a satisfactory driving record
  • Complete all state and agency required training
  • Team oriented with demonstrated leadership experience
  • Experience with problem solving against multiple priorities
  • Ability to establish a comfortable and supportive relationship with individuals receiving supports
  • Ability to exercise good judgment and remain calm in crisis situations
  • Excellent verbal and written communication skills
  • Excellent time management skills

Working Conditions

  • May be required to be on-call in cooperation with other management staff
  • Frequent lifting, stretching, and other physical exertion may be required
  • May be required to transport individuals utilizing your own vehicle or company provided vehicles
  • May be required to lift or move 25+ pounds
  • May assist with wheelchair transfer of non-ambulatory individuals
  • May be exposed to various medical conditions and communicable diseases

What We Offer

  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays—Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities