Collections Specialist

4 weeks ago

Saint Cloud, Minnesota, United States Preferred Credit Full time
Collections Specialist Job Description

The Collections Specialist plays a crucial role in our company's success by collaborating with customers to address payment concerns and negotiate repayment arrangements. This position requires a unique blend of empathy and solution-oriented approaches to ensure positive outcomes for all parties involved.

Key Responsibilities:
  • Customer Communication: Contacts customers with overdue accounts to discuss payment options and establish repayment plans.
  • Record Keeping: Maintains accurate and up-to-date records of all collection activities, communications, and payment agreements.
  • Communication Methods: Utilizes phone calls, emails, and written correspondence to communicate with customers regarding their outstanding balances.
  • Relationship Building: Builds and maintains positive relationships with customers while resolving payment discrepancies.
  • Account Monitoring: Monitors the progress of overdue accounts, ensuring timely follow-up and escalations as needed.
Requirements:
  • Education: High School diploma or GED.
  • Problem-Solving Skills: Good problem-solving skills to handle difficult or sensitive situations professionally.
  • Communication Skills: Strong verbal communication skills with the ability to empathize and negotiate effectively.
  • Teamwork: Ability to work independently and as part of a team.
Preferred Qualifications:
  • Experience: Minimum of 1-year collections or a related role is preferred.
  • Call Center Experience: Previous experience in a call center environment.
Work Environment:

Our office is located at 628 Roosevelt Road, St. Cloud, MN. We offer a full-time schedule with 40 hours per week, including in-office hours from Monday to Friday, 9:00am-6:00pm CST, and every other Saturday, 8:00am-5:00pm CST.

Compensation:

We offer a competitive compensation package, including a pay grade of H3, with a minimum of $22.00 and a midpoint of $25.50 per hour. Starting pay is based on experience.

Benefits:

We offer a comprehensive benefits package, including group medical/dental/vision, short-term disability, long-term disability, and an attractive group of voluntary benefits. We also offer a 100% match of 401k deferrals up to 5%, an annual discretionary bonus, 8 paid holidays, tuition reimbursement, student loan match program, paid maternity and paternity leave, paid time off (PTO), donation matching, and paid volunteer time.

Why Work for PCI?

We are a positive and diverse work environment that fosters appreciation, growth, diversity, and inclusiveness. We strive to be a relationship-driven company by building a community of positivity driven by the people we hire. We provide a positive work environment by ensuring a bright, clean, technology-forward in-person office space to enhance employee morale and on-the-phone customer interaction. We also make a difference in our community by partnering with local nonprofit organizations and giving back when and where we can. We encourage career growth by providing employees with the resources and services they need to take the next step in their careers. We take great pride in our ability to promote motivated and successful team members to other positions within the company.

PCI is an equal employment opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HumanResources@preferredcredit.com.

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