Patient Services Specialist II

1 month ago

Saint Cloud, Minnesota, United States Nemours Children's Health Full time
About the Role

Nemours Children's Health is seeking a highly skilled Patient Services Specialist II to join our Primary Care team in St. Cloud, Florida. As a key member of our team, you will be responsible for providing exceptional customer service, registration, and scheduling support to our patients and families.

Key Responsibilities
  • Provide prompt and courteous service to internal and external customers, answering phone lines and triaging calls as needed.
  • Collect, maintain, and ensure accuracy of patient information through the use of standard business practices.
  • Coordinate all necessary paperwork for registration, scheduling, and appointment, including collecting and verifying patient insurance information.
  • Manage patient accounts, including collecting co-pays, deductibles, co-insurance, and balances.
  • Schedule office visits, manage no-show and cancellation processes, and confirm appointments with patients and guardians.
  • Communicate effectively with patients, families, and healthcare providers, scanning and filing paperwork as needed.
  • Coordinate the release of medical records and process incoming and outgoing requests.
  • Ensure accurate coding information on billing documents.
Requirements
  • High School Diploma required.
  • Specialized training or degree preferred.
  • Minimum of one to three years' experience in customer service, healthcare, or medical office settings preferred.
  • Excellent communication and organizational skills, with the ability to work in a fast-paced environment.
  • Ability to travel to other primary care locations as needed for coverage.
About Us

Nemours Children's Health is a premier pediatric healthcare system dedicated to providing exceptional care to children and families. We are committed to equity, diversity, and inclusion, and strive to create a workplace that reflects the diversity of the communities we serve. If you are passionate about delivering high-quality patient care and committed to making a difference in the lives of children and families, we encourage you to apply for this exciting opportunity.

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