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Service Operations Representative
2 months ago
Job Title: Customer Service Representative
Department: Chicago Office
Location: Seaboard Marine - Chicago
Position Overview:
The Customer Service Representative plays a crucial role in delivering exceptional service to our clients by providing comprehensive guidance and information regarding export requirements for various countries. This position demands a high level of proficiency in handling inquiries related to shipping rates, Shipper Export Declarations (SEDs), and other related matters.
Key Responsibilities:
- Respond promptly and effectively to customer inquiries and requests, offering viable solutions to any issues that arise.
- Maintain an in-depth understanding of the company's services and departmental functions.
- Manage a high volume of incoming communications via phone and email.
- Profile and identify customer accounts accurately.
- Quote various shipping rates and collaborate with the pricing department to meet customer needs.
- Stay informed about changes in shipping regulations and tariffs relevant to assigned regions.
- Track shipments and documentation as necessary, ensuring smooth transit processes.
- Act as a liaison between customers and internal departments, including pricing and regional offices.
- Assist with data entry and administrative tasks as required.
Qualifications:
Required:
- Minimum of 2 years of experience in a customer service role.
- High School Diploma or equivalent.
- Proficient in basic to intermediate computer skills, including MS Word and Excel.
- Effective communication skills in English, both written and verbal.
- Strong organizational abilities and multitasking skills.
- Ability to work independently with minimal supervision.
- Logical thinking and adherence to procedures.
- Capability to prepare various reports and maintain effective relationships with clients and colleagues.
- Willingness to work extended hours, including weekends and holidays as necessary.
Preferred:
- Experience in customer service within the shipping or logistics industry.
Physical Requirements:
While performing the duties of this role, the employee is regularly required to use their hands, talk, and hear. The position primarily involves sitting, with occasional standing and walking. The employee may need to lift or move items weighing up to 10 pounds.
Safety Considerations:
Employees are expected to report safety hazards, adhere to safety policies, and participate in safety training.
Supervision:
This position receives direct supervision from the Customer Service Supervisor and Manager, with indirect oversight from higher management.
Work Environment:
The role is performed in an indoor office setting with a controlled temperature, typically characterized by a busy atmosphere.
