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Hotel Service Manager

2 months ago

Ponte Vedra Beach, Florida, United States McKibbon Hospitality Full time
About the Role

We are seeking a highly skilled and experienced Hotel Server PM to join our team at McKibbon Hospitality. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.

Key Responsibilities
  • Take Orders and Serve Food and Beverages: Take orders from guests and serve food and beverages in a timely and friendly manner.
  • Provide Excellent Customer Service: Ensure that all guests receive exceptional service and have a positive experience.
  • Manage Table Service: Manage table service, including taking orders, serving food and beverages, and handling guest requests.
  • Upsell and Promote: Upsell and promote menu items and services to increase revenue and enhance the guest experience.
  • Work as Part of a Team: Work collaboratively with other servers, bartenders, and kitchen staff to ensure seamless service and a positive guest experience.
Requirements
  • Experience: 1-2 years of experience as a server in a hotel or restaurant environment.
  • Flexibility: Ability to work a flexible schedule, including shift work, weekends, and holidays.
  • Service Skills: Excellent customer service skills and the ability to work well under pressure.
  • Knowledge: Knowledge of state and local guidelines regarding service of alcohol and food safety certification.
  • Physical Demands: Ability to lift trays of beverages or food items weighing up to 30 lbs. on a regular basis.
Ideal Skills and Qualities
  • Drive to Exceed Guest Expectations: The drive to approach each guest interaction with the mindset of exceeding guest expectations.
  • Culture and Teamwork: Embracing the culture and personifying it in daily interactions with guests and team members.
  • Leadership and Initiative: Taking initiative and contributing to a fun, energized, and comfortable working environment as an active member of the team.
  • Attention to Detail: Overseeing the look and feel of your area and ensuring that the cleanliness of the bar and its surroundings are at their peak at all times.
Perks and Benefits

We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our benefits package covers:

  • Financial and Occupational Wellness: Competitive compensation, brand and company training classes, workshops, and conferences for career growth and development, 401K savings plan with matching funds, tuition reimbursement.
  • Physical and Mental Wellness: Comprehensive benefits package including medical, dental, and vision, life insurance, short- and long-term disability, paid time off and holidays, Wellbeats APP to support physical and mental wellness.
  • Personal Wellness: Fundraising matching funds program, volunteer opportunities, 24/7 chaplain services, exclusive hotel rate discounts.