Customer Service Associate
3 days ago
Job Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Perfect Placement Group, LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer transactions, and maintaining strong customer relationships.
Key Responsibilities:- Customer Service: Ensure effective and efficient handling of customer transactions, accurately record and maintain customer contact information, and build and maintain strong customer relationships.
- Sales: Handle inbound sales calls, initiate outbound sales calls, and consistently follow up on commitments made to customers.
- Order Fulfillment: Monitor stock levels, assist customers in determining their order requirements, and process sales transactions accurately and efficiently.
- Delivery and Logistics: Coordinate trucking and delivery of materials to customers based on delivery schedules, create shipping orders and packing lists as needed, and address any customer issues that may arise during the delivery process.
- Education: High School Education Required, Some college work completed preferred.
- Experience: Minimum 2 years' customer service experience.
- Skills: Clear communication, positive language, attentiveness, ability to handle multiple tasks at once, goal-oriented focus, good mathematical skills, and intermediate skills in MS Outlook, Word, and Excel.
- Referral Bonus: Receive a referral bonus for successful referrals.
- Holiday and Annual Bonuses: Enjoy holiday and annual bonuses for your hard work.
- Paid Time Off: Take advantage of paid time off to recharge and relax.
- Medical, Dental, and Vision Insurance: Enjoy comprehensive medical, dental, and vision insurance for you and your family.
- Company-paid Short Term and Long Term Disability: Receive company-paid short term and long term disability insurance for added peace of mind.
- Company-paid Life Insurance: Enjoy company-paid life insurance for you and your family.
- Tuition Reimbursement: Pursue your education goals with our tuition reimbursement program.
- Traditional and Roth 401(k) Plans: Take advantage of our traditional and Roth 401(k) plans with company matching contributions.
- Charitable Donation Matching Programs: Give back to your community with our charitable donation matching programs.
- Free 1-on-1 Tutoring: Receive free, company-sponsored 1-on-1 tutoring for your children or dependents in grades K-12, including free tutoring for SAT and ACT tests.
Why Join Our Team? At Perfect Placement Group, LLC, we value our employees and offer a comprehensive benefits package to show our appreciation. Join our team and experience the difference for yourself.
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