Housekeeping Attendant

4 days ago


Charlotte, North Carolina, United States StepStone Hospitality Full time
Job Title: Room Attendant

We are seeking a detail-oriented and customer-focused Room Attendant to join our team at StepStone Hospitality.

Job Summary:

The ideal candidate will have a strong work ethic, excellent attention to detail, and a commitment to providing exceptional service to our guests.

Responsibilities:
  • Clean and maintain guest rooms to meet hotel standards, ensuring a clean and comfortable environment for our guests.
  • Change bed linens, make beds, and replenish towels and toiletries to maintain a high level of cleanliness and hygiene.
  • Vacuum, dust, and sanitize all surfaces in guest rooms and common areas to maintain a clean and safe environment.
  • Report any maintenance issues or damages to the supervisor to ensure prompt attention and resolution.
  • Restock housekeeping carts with necessary supplies to ensure efficient and effective cleaning and maintenance.
  • Follow all safety and security procedures, including proper use of equipment and chemicals, to ensure a safe working environment.
  • Provide exceptional customer service to guests, addressing any concerns or requests promptly and professionally.
  • Maintain a professional appearance and demeanor at all times, representing StepStone Hospitality in a positive and respectful manner.
  • Perform additional duties as assigned by management to support the success of our hotel.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in housekeeping or a similar role is preferred.
  • Strong attention to detail and ability to multitask to ensure efficient and effective cleaning and maintenance.
  • Excellent time management and organizational skills to prioritize tasks and meet deadlines.
  • Ability to work independently and as part of a team to support the success of our hotel.
  • Flexibility to work weekends, holidays, and varying shifts to meet the needs of our guests.
  • Physical stamina to perform repetitive tasks and lift up to 30 lbs to ensure efficient and effective cleaning and maintenance.
  • Strong communication and interpersonal skills to provide exceptional customer service and work effectively with colleagues.
  • Commitment to providing exceptional customer service and maintaining a positive and respectful attitude at all times.


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