Technical Support Professional

3 weeks ago


Bloomington, Illinois, United States MHC GROUP LLC Full time
Job Responsibilities

We are looking for a highly skilled Business IT Consultant to join our team at BoltMSP. The ideal candidate will have expertise in managed services operations, IT infrastructure, applications, and services.

This role requires strong communication skills, a passion for sales, and the ability to represent our service portfolio and create customer-specific solutions. As a Business IT Consultant, you will serve as a Tier III technical resource to support our managed services customers' needs.

Your responsibilities will include identifying, troubleshooting, and resolving IT service performance, availability, configuration, and security issues. You will also employ disciplined configuration, change, and release management processes to ensure our customers' IT services are optimized and secure.

You will work closely with our sales teams to support sales calls/meetings, draft and deliver presentations, demonstrate the features of our managed services offerings, and create customized solutions for clients.

We offer an estimated salary range of $90,000 - $120,000 per annum, depending on location and experience. Our competitive benefits package includes health insurance, retirement plans, and paid time off.



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