Technical Support Services Officer

3 days ago


Bloomington, Illinois, United States ManTech Full time

We are looking for a Technical Support Services Officer to join our team at ManTech. As a member of our Dedicated Support Team, you will be responsible for providing incident response, deskside service, and project management using ITIL-based processes.

About the Role
  • Use ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for incoming incidents, requests, and demands.
  • Analyze, troubleshoot, and resolve technical issues without escalating to Tier 3 support.

What We Offer

  • A competitive salary range of $80,000 - $110,000 per year.
  • A dynamic work environment with opportunities for growth and development.
  • A comprehensive benefits package including medical, dental, and vision insurance.

As a Technical Support Services Officer at ManTech, you will have the opportunity to work with a talented team of IT professionals and contribute to the success of our organization.


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