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Client Relationship Manager, Aviation Services

3 months ago

Alcoa, Tennessee, United States Cirrus Design Corporation Full time
Join the Team at Cirrus Design Corporation

Position Overview

The Client Relationship Manager is integral to delivering an outstanding aircraft ownership journey for our clientele. This role focuses on nurturing robust connections with customers, guiding them through the ownership experience, and introducing innovative strategies to elevate their satisfaction. The preferred candidate will possess a Bachelor's degree in Business, Aviation, or Hospitality, coupled with a minimum of 3 years in customer service, sales, or aviation-related fields.

Key Responsibilities

  • Enhance the Cirrus brand through superior service and hospitality.
  • Foster enduring relationships with clients, assisting them throughout their ownership journey.
  • Collaborate with cross-functional teams to optimize production workflows.
  • Participate in relevant discussions to gather insights aimed at enhancing customer experience.
  • Introduce creative solutions to bolster brand loyalty and customer satisfaction.

Required Qualifications

  • Bachelor's degree in Business, Aviation, or Hospitality.
  • A minimum of 3 years of experience in customer service, sales, or aviation.
  • Excellent organizational and communication abilities.
  • Proficiency in Microsoft Office Suite.

Core Competencies

  • Technologically adept, with an emphasis on digital advancements.
  • Ability to streamline processes and navigate complexities effectively.
  • Exhibits resilience and a focus on customer-centric solutions.

Commitment to Exceptional Service

  • Inspires the Cirrus Service Essentials.
  • Aims for ongoing service enhancement.
  • Proactively anticipates and addresses client needs.
  • Handles client inquiries with professionalism and care.

Additional Information

This job description may evolve to align with business needs. Candidates may be expected to work beyond standard hours. Cirrus Design Corporation is committed to equal employment opportunities and maintaining a drug-free workplace.