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Delivery Experience Advisor

1 month ago

Alcoa, Tennessee, United States Cirrus Design Corporation Full time
Job Description

Cirrus Design Corporation is seeking a highly skilled Delivery Experience Advisor to join our team. As a key member of our delivery team, you will be responsible for ensuring customer satisfaction from the date the aircraft order is received through the delivery of their aircraft and beyond.

Key Responsibilities:

  • Assist the Delivery Experience Account Managers with all aspects of the pre-delivery and delivery process.
  • Ensure every customer's experience is a positive one and place the needs and expectations of the customer first.
  • Learn and understand SalesForce for recording orders and use ERP to create customer and sales order numbers.
  • Assist with scheduling customer events, processing payments, and refund requests.
  • Prepare delivery documents, present, and sign with customers.
  • Understand the coordination necessary with finance companies for documents required for funding.
  • Primary back-up coverage for the front desk and order Floor Mats for all customers.
  • Set up subscriptions for customer deliveries and assist with financially closing orders.
  • Fulfill other duties as assigned by management.

Requirements:

  • Bachelor's degree in Business, Business Admin, Aviation, Management, Hospitality, or related field.
  • 2 years of customer service, marketing, sales, hospitality, and/or aviation experience.
  • Strong organizational skills and excellent customer service.
  • Excellent communication skills, both written and verbal.
  • Ability to effectively manage stress and multiple projects at the same time.

Competencies:

  • Customer Focus - Builds strong customer relationships and delivers customer-centric solutions.
  • Resourcefulness - Secures and deploys resources effectively and efficiently.
  • Ensures Accountability - Holds self and others accountable to meet commitments.
  • Being Resilient - Rebounds from setbacks and adversity when facing difficult situations.
  • Situational Adaptability - Adapts approach and demeanor in real time to match shifting demands of different situations.

Ensures Exceptional Customer Service:

  • Energizes the Cirrus Service Essentials.
  • Strives to improve service performance.
  • Anticipates guests' needs and responds promptly.
  • Displays guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
  • Handles guest requests, problems, and complaints.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.