Bilingual Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving customer concerns in a timely and professional manner.
Key Responsibilities:- Provide exceptional customer service to wholesale and retail customers, answering their questions and resolving their concerns in a timely and professional manner.
- Determine customer needs and present appropriate products and services to meet those needs.
- Build productive relationships with wholesale and retail customers to drive sales and customer satisfaction.
- Process sales transactions accurately and consistently with policies and procedures.
- Meet or exceed sales goals on a monthly, quarterly, and yearly basis.
- Maintain precise work order files and formulas.
- Pull appropriate products from the sales floor or warehouse.
- Tint and mix products to customer specifications.
- Stock shelves and set up displays.
- Clean store equipment.
- Load/unload delivery trucks.
- Assist in making deliveries, as needed.
- Maintain in-stock and presentable condition assigned areas.
- Remain knowledgeable on products offered and discuss available options.
- Comply with inventory control procedures.
- Suggest ways to improve sales.
- Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must be able to read, write, comprehend, and communicate in English.
- Must be able to read, write, comprehend, and communicate in Spanish.
- Must be able, with or without reasonable accommodation, to tint paint consistent with customer color requests.
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
- Have a valid, unrestricted Driver's License.
- Have at least a High School diploma or GED.
- Have at least one (1) year experience working in a delivery, retail, or customer service position.
- Have previous work experience selling paint and paint related products.
- Have previous work experience operating tinting and mixing equipment.
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