Patient Access Coordinator

2 weeks ago


Beckley, West Virginia, United States Appalachian Regional Healthcare Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Appalachian Regional Healthcare. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration and scheduling process for our patients.

Key Responsibilities
  • Provide exceptional customer service to patients and visitors, ensuring a positive experience throughout their visit.
  • Register patients efficiently and accurately, preparing necessary documents and reports.
  • Interview patients and relatives to determine payment arrangements and refer unusual cases to the supervisor.
  • Assist self-pay patients in making suitable arrangements for balances due.
  • Answer patient inquiries and advise on insurance benefits.
  • Receive and deposit payments, issue receipts, and maintain proper accounting for all funds received.
  • Post charges and payments to patient accounts daily.
  • Contact insurance carriers to obtain precertification for procedures.
  • Operate office equipment, including copiers and fax machines.
  • Provide general receptionist duties, including answering phone calls and maintaining records.
  • Maintain appointment schedules for Clinic Physicians.
  • Secure required signatures on reports and records.
  • Assist physicians and nursing personnel as needed.
  • Compile periodic and statistical reports.
Requirements
  • High School Diploma or GED equivalent.
  • Basic computer skills in Word and Excel.
  • Knowledge of medical terminology, CPT coding, and ICD-10 coding.
  • Ability to type 30 words per minute accurately.
  • Three to six months on-the-job training required.


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