Operations Manager
2 months ago
Job Summary:
VRC Companies is seeking a highly skilled and experienced General Manager to lead our Nashville, TN location. As a key member of our team, you will be responsible for implementing quality concepts, supervising warehouse and delivery operations, and ensuring proper staffing to meet customer demands.
Key Responsibilities:
- Personnel Management: Interview and screen job candidates, complete the hiring process, train, evaluate, and supervise personnel to develop employees to their fullest potential.
- Quality Tracking and Improvement: Participate in all facets of the Company's quality program, including development and training. Monitor, track, and set goals for critical operational areas, such as on-time deliveries, driver productivity, and warehouse/vault productivity.
- Facilities and Equipment Maintenance: Manage vehicle maintenance, cleanliness, and preventative maintenance scheduling. Ensure the warehouse/vault appearance meets cleanliness and orderliness standards, and maintain security, key fob, alarm code, and door lock changes.
- Inventory Control: Responsible for daily warehouse/vault operations, ensuring accuracy of stored items and timeliness of deliveries. Audit daily paperwork, oversee and reconcile daily warehouse/vault inventories of critical accounts.
- Customer Service: Provide courteous and attentive treatment of all customers' needs, presenting a professional and positive image when interacting with customers in person and over the phone.
- Compliance: Responsible for all compliance requirements/tasks related to operational functions of the facility.
Requirements:
- Eighteen (18) years of age.
- Valid driver's license with clean MVR and clean background check.
- College degree.
- Supervisory experience (3-5 years desired) with demonstrated ability to manage and motivate others.
- P&L experience preferred.
- Strong financial acumen.
- Experience in B2B service industry work environment.
- Problem-solving skills to solve people and process challenges.
- Detail-oriented work style to identify discrepancies.
- Organizational skills to meet critical deadlines and schedule resources.
- Willing to take responsibility for daily operations after hours or unscheduled workdays.
- Willing and able to do physical work when necessary.
- A commitment to be a key leader in a disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment.
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