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Technical Service Specialist

2 months ago

Rockford, Illinois, United States Accuride Wheel End Solutions Gunite Full time

Job Summary

This position plays a critical role in ensuring customer satisfaction and loyalty by providing exceptional technical support and solutions. As a Technical Service Specialist at Accuride Wheel End Solutions Gunite, you will be responsible for delivering expert technical assistance to customers and internal stakeholders, driving business growth through effective communication and collaboration.

Key Responsibilities

  • Maintain strong relationships with customers through regular communication, ensuring their technical needs are met and exceeded.
  • Analyze customer feedback and data to identify trends and areas for improvement, driving product development and innovation.
  • Collaborate with cross-functional teams to develop and implement technical solutions, ensuring alignment with business objectives.
  • Provide technical training and support to internal stakeholders, ensuring they have the necessary knowledge and skills to effectively serve customers.
  • Stay up-to-date with industry trends and developments, applying this knowledge to drive business growth and improvement.
  • Develop and maintain technical documentation, ensuring accuracy and consistency.
  • Participate in quality improvement initiatives, identifying areas for improvement and implementing changes to drive business excellence.

Requirements

  • Bachelor's degree in Engineering or a related field.
  • Proven experience in a technical support or product development role, with a strong understanding of engineering principles and theories.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.