Teller II

We are seeking a highly skilled and customer-focused Teller II to join our team at TD Bank Group. As a Teller II, you will play a key role in delivering exceptional customer experiences while processing everyday banking transactions with accuracy and efficiency.

• Execute TD's Brand promise to customers by consistently delivering legendary customer experiences in the store
• Perform customer transactions, including deposits, withdrawals, loan and safe deposit box payments, efficiently and accurately
• Process cash transactions, such as cashing checks, verifying currency, balancing cash drawers, and night deposits, with a high level of accuracy
• Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary
• Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
• Understand customer preferences with banking and educate customers on self-service/digital options that meet their needs
• Act as an advocate for the customer by conducting needs-based conversations, offering financial and digital solutions, and/or referring the customer to appropriate partners to provide solutions
• Train and act as a mentor to new Tellers
• Assist supervisors with daily duties as directed by store leadership
• Ensure compliance when completing operational activities in accordance with company guidelines and regulations, such as the Bank Secrecy Act and Patriot Act, to minimize risk and protect the customer
• Verify customers' identities by following customer authentication policies and procedures
• Balance cash drawers, Automated Teller Machines (ATMs), and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary
• Adhere to safe deposit box procedures/operations and guidelines
• Responsible and accountable for cash drawers and vaults, including maintaining appropriate cash limits and securing cash at all times
• Accountable for ensuring confidential customer information is securely stored throughout the day
• Understand the importance of and follow dual control
• Follow all security and audit measures to minimize potential loss
• Utilize bank tools and processes to detect, address, and prevent fraud
• Expected to complete all required in-classroom training and online training by established due dates

• High school diploma or GED
• 1 year teller or cash handling experience preferred
• Demonstrated customer service skills preferred
• Ability to work weekends, evenings, holidays as scheduled
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with the ability to be concise, clear, and consistent

We are committed to providing a safe and inclusive work environment for all colleagues. The following physical requirements are necessary for this role:

• Domestic travel - occasional
• International travel - never
• Performing sedentary work - continuous
• Performing multiple tasks - continuous
• Operating standard office equipment - continuous
• Responding quickly to sounds - occasional
• Sitting - continuous
• Standing - frequent
• Walking - occasional
• Moving safely in confined spaces - occasional
• Lifting/carrying (under 25 lbs.) - occasional
• Lifting/carrying (over 25 lbs.) - never
• Squatting - occasional
• Bending - occasional
• Kneeling - never
• Crawling - never
• Climbing - never
• Reaching overhead - never
• Reaching forward - occasional
• Pushing - never
• Pulling - never
• Twisting - never
• Concentrating for long periods of time - continuous
• Applying common sense to deal with problems involving standardized situations - continuous
• Reading, writing, and comprehending instructions - continuous
• Adding, subtracting, multiplying, and dividing - continuous