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Teller II
1 month ago
We are seeking a highly skilled and customer-focused Teller II to join our team at TD Bank Group. As a Teller II, you will play a key role in delivering exceptional customer experiences while processing everyday banking transactions with accuracy and efficiency.
Key Responsibilities:- Execute TD's Brand promise to customers by consistently delivering legendary customer experiences in the store
- Perform customer transactions, including deposits, withdrawals, loan and safe deposit box payments, efficiently and accurately
- Process cash transactions, such as cashing checks, verifying currency, balancing cash drawers, and night deposits, with a high level of accuracy
- Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary
- Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
- Understand customer preferences with banking and educate customers on self-service/digital options that meet their needs
- Act as an advocate for the customer by conducting needs-based conversations, offering financial and digital solutions, and/or referring the customer to appropriate partners to provide solutions
- Train and act as a mentor to new Tellers
- Assist supervisors with daily duties as directed by store leadership
- Ensure compliance when completing operational activities in accordance with company guidelines and regulations, such as the Bank Secrecy Act and Patriot Act, to minimize risk and protect the customer
- Verify customers' identities by following customer authentication policies and procedures
- Balance cash drawers, Automated Teller Machines (ATMs), and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary
- Adhere to safe deposit box procedures/operations and guidelines
- Responsible and accountable for cash drawers and vaults, including maintaining appropriate cash limits and securing cash at all times
- Accountable for ensuring confidential customer information is securely stored throughout the day
- Understand the importance of and follow dual control
- Follow all security and audit measures to minimize potential loss
- Utilize bank tools and processes to detect, address, and prevent fraud
- Expected to complete all required in-classroom training and online training by established due dates
- High school diploma or GED
- 1 year teller or cash handling experience preferred
- Demonstrated customer service skills preferred
- Ability to work weekends, evenings, holidays as scheduled
- Strong organizational skills
- Detail-oriented
- Ability to function in a fast-paced and changing environment
- Excellent communication skills with the ability to be concise, clear, and consistent
We are committed to providing a safe and inclusive work environment for all colleagues. The following physical requirements are necessary for this role:
- Domestic travel - occasional
- International travel - never
- Performing sedentary work - continuous
- Performing multiple tasks - continuous
- Operating standard office equipment - continuous
- Responding quickly to sounds - occasional
- Sitting - continuous
- Standing - frequent
- Walking - occasional
- Moving safely in confined spaces - occasional
- Lifting/carrying (under 25 lbs.) - occasional
- Lifting/carrying (over 25 lbs.) - never
- Squatting - occasional
- Bending - occasional
- Kneeling - never
- Crawling - never
- Climbing - never
- Reaching overhead - never
- Reaching forward - occasional
- Pushing - never
- Pulling - never
- Twisting - never
- Concentrating for long periods of time - continuous
- Applying common sense to deal with problems involving standardized situations - continuous
- Reading, writing, and comprehending instructions - continuous
- Adding, subtracting, multiplying, and dividing - continuous
