Customer Service Rep/Teller
2 months ago
Education/Knowledge/Skills & Abilities
High School diploma or equivalent Experience in a customer service work environment preferred Prior cash handling experience preferred Ability to work in a fast-paced cash handling environment Maintain a professional demeanor at all times Effective verbal and written communication skills; proper phone and email etiquette Ability to work effectively as part of a team Build relationships with customers and internal teammates Basic math skills Possess general computer knowledge, able to navigate menu operated systems Keyboarding skills Familiarity with standard office equipment such as adding machine, copier, fax, scanner, printer, etc.Physical and Mental Requirements:
Ability to perform repetitive finger, hand, and arm movements Ability to lift up to 20lbs. Ability to effectively discern information and formulate appropriate action Ability to sit or stand for extended periods of time Ability to reach, squat, bend, and manually manipulate standard office equipment Ability to think critically and provide appropriate solutions
Our Mission is simple, to be the best Bank for our employees, customers, investors and community.
At Bank of the Pacific, we are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area. A successful candidate will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.
Our Core Values – We Care.
We consistently demonstrate this through:
Teamwork and open communication ~ Integrity, honesty and respect for others ~ Enthusiasm and positive recognition ~ Professionalism, initiative and innovation ~ Accountability, focused action and timely follow-through ~ Commitment to make our company a success
For your Benefit We Offer:
CSR Salary range is $17.50 to $18.50 per hour.CSR II Salary range is $19.00 to $20.00 per hour.CSR III Salary range is $21.00 to $23.00 per hour. The specific salary offered will depend on several factors including but not limited to applicant’s knowledge, skills and experience relevant to the position. Eligible to participate in annual incentive plan. We offer a comprehensive healthcare benefit package that includes: Medical, Dental, Vision, EAP, LTD, STD, Group Life, VTL, AD&D, FSA, DCAP, LFSA, and HSA. Retirement Savings Plan through 401(k) with an additional Roth 401(k) option. We match 100% of your deferral up to 5% of eligible compensation. Wellness Dollars up to $500 per year. Weekend Wellness Hours, up to 4 per quarter. Paid Birthday and Anniversary Holiday 11 paid Holidays per Year Sick Leave Time – Earn up to 8 days each Year Vacation – 12 days each Year (first year adjusted based on hire) Vacation Purchase Plan Tuition Reimbursement Employee Banking Privileges and Special Loan Features.(All paid time off is pro-rated for part-time employees based on their scheduled work hours.)
All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents including the Code of Conduct.
Bank of the Pacific is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.
Salary Range Disclaimer:
The base salary range represents the minimum and the maximum of Bank of the Pacific’s salary range for this position. Actual salaries will vary depending on factors related to business needs and the employee’s relevant knowledge, qualifications, experience, and job performance for the position.
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