Front Desk Associate

3 weeks ago


Brockton, Massachusetts, United States Buffalo Lodging Associates, LLC Full time

About the Role

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Residence Inn by Marriott Boston Brockton/Easton. As a key member of our staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in/check-out procedures.

Responsibilities

  • Greet guests warmly and efficiently process check-in and check-out transactions.
  • Provide accurate information about hotel services and amenities, responding promptly to guest inquiries.
  • Take reservations from incoming callers and input relevant details into our property management system.

Requirements

  • Candidate must possess excellent customer service skills, with experience in a hotel setting preferred.
  • A high school diploma or equivalent is required; computer knowledge is essential.
  • Valid driver's license and acceptable driving history are necessary for this role.

What We Offer

  • Paid weekly (every Friday)
  • Medical, dental & vision insurance
  • Competitive 401(k) retirement savings plan with generous employer match
  • Paid vacation and sick time
  • Paid holidays
  • Tuition reimbursement
  • Flexible spending account
  • Company-paid life insurance
  • Short-term disability insurance
  • Long-term disability insurance
  • Employee assistance program
  • Hotel discounts for you, your friends, and family
  • Wellness programs


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