Veterinary Customer Experience Representative

3 weeks ago


Brockton, Massachusetts, United States SuVeto Full time
About Us
Bridgewater Veterinary Hospital, part of the SuVeto network of hospitals, is a leading provider of veterinary care in Bridgewater, NJ. Our state-of-the-art emergency care facility and full-service veterinary hospital offer a wide range of services to meet the needs of our clients and their pets.

Job Summary
We are seeking an experienced Veterinary Customer Experience Representative to join our team As a key member of our front desk staff, you will be responsible for providing exceptional customer service, managing clinic flow, and supporting our doctors and support staff. If you have a passion for delivering outstanding patient care and excellent customer experience, we want to hear from you

Key Responsibilities
• Manage the front desk, greeting clients, checking patients in/out, scheduling rechecks, and signing visitors and vendors
• Oversee clinic flow, ensuring smooth operations and efficient communication
• Assist with daily administrative tasks, including responding to client texts, emailing medical records, and processing medication requests
• Maintain knowledge of extension numbers to reach employees throughout the network
• Assist in emergency situations by expediting calls to triage staff members

Requirements
• High School Diploma or equivalent required
• Previous experience in client services preferred
• At least 1 year working within a veterinary field
• Must be computer literate, with basic computer skills and ability to navigate new software
• Excellent communication skills and ability to multi-task
• Ability to work well within a team environment

What We Offer
We offer a competitive salary of $45,000 - $55,000 per year, depending on experience. Additionally, we provide a generous benefits package, including medical, dental, and vision insurance, paid time off, 401k plan with employer match, discounted veterinary services, and VSOP grants as part of SuVeto's Veterinary Stock Ownership Plan.

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