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Celebration Specialist

2 months ago

Lake Mary, Florida, United States Nothing Bundt Cakes Full time
Position Overview:

The Nothing Bundt Cakes (NbC) Guest Experience Advocate is responsible for fostering a friendly and inviting atmosphere for our patrons, providing innovative solutions for special occasions, and promoting our delectable cakes. As the initial point of contact for our brand, the Guest Experience Advocate plays a crucial role in engaging with guests, ensuring a memorable visit, and leaving a positive, enduring impression. This role embodies the core values of NbC and demonstrates a strong dedication to guest satisfaction, as well as excellence and efficiency in daily operations.

Key Responsibilities:
  • Warmly welcomes walk-in and phone guests with genuine enthusiasm, identifying their needs and interests while adhering to NbC's service standards to deliver an exceptional guest experience.
  • Maintains comprehensive product knowledge to inform guests about NbC's cake varieties, sizes, flavors, pricing, special offers, and complementary merchandise.
  • Recommends additional items, such as balloons, candles, and greeting cards, to enhance the celebration experience.
  • Efficiently processes guest orders using the point-of-sale system and encourages guests to join the NbC Email Club for exclusive promotions and updates.
  • Ensures a tidy and organized bakery environment, which may involve routine cleaning tasks such as sweeping, mopping, and dusting surfaces.
  • Restocks retail items and cake displays to maintain an appealing visual presentation.
  • Assists the cake decorator in preparing decorations and packaging materials as required.
  • Adheres to all health and safety regulations, as well as NbC policies, including strict compliance with dress code and personal hygiene standards.
  • Maintains consistent attendance and punctuality in the workplace.
Core Values and Skills:
  • Servant Leadership: Demonstrates reliability, trustworthiness, and responsiveness, prioritizing the needs of the team and guests over personal interests.
  • Champion Spirit: Exhibits pride in responsibilities, a strong drive for success, and takes full ownership of tasks with a sense of urgency.
  • Authentic Connections: Projects warmth and optimism, fostering positive relationships with team members and engaging in respectful communication.
Qualifications:
  • High energy and strong interpersonal skills; friendly, helpful, and positive demeanor.
  • Enjoys engaging with diverse individuals and excels in delivering outstanding guest experiences.
  • Able to multitask while maintaining attention to detail.
  • Organized, self-motivated, and diligent in responsibilities.
  • Capable of understanding and executing oral and written instructions, seeking clarification when necessary.
  • Comfortable with technology and proficient in operating a point-of-sale system.
  • Basic arithmetic skills for handling transactions and providing change.
  • Able to stand for extended periods and thrive in a fast-paced environment.
Work Availability: Flexibility to work various shifts, including mornings, evenings, weekends, and holidays, based on business needs.