Asset Protection Operations Coach

2 weeks ago

Philadelphia, Pennsylvania, United States Walmart Full time
Job Summary

We are seeking a highly skilled and experienced Asset Protection Operations Coach to join our team at Walmart. As an Asset Protection Operations Coach, you will be responsible for ensuring the effective presentation of merchandise, assessing economic trends and community needs, and overseeing the stocking and rotation of merchandise. You will also lead and develop teams effectively by teaching, training, and actively listening to associates, and communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.

Key Responsibilities
  • Ensure effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, and securing fragile and high-shrink merchandise.
  • Assess economic trends and community needs to drive sales and improve profitability.
  • Oversee the stocking and rotation of merchandise to ensure optimal inventory levels and minimize losses.
  • Lead and develop teams effectively by teaching, training, and actively listening to associates.
  • Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
  • Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
  • Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring diversity and inclusion awareness, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
  • Control the unexplained loss of merchandise and improve profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and pre-inventory reviews, gathering data, auditing results, and monitoring deficiency trends.
  • Detect, deter, investigate, and resolve violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, conducting investigations relating to company operations and policies, gathering evidence, taking statements, writing case reports, and providing courtroom testimony as needed.
  • Monitor safety and risk controls within a facility by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends to develop and implement solutions to prevent accidents, observing workplace practices, and providing training to associates on accident prevention techniques.
  • Manage facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines, and operational controls, identifying gaps in expectations versus training, determining training needs, developing and delivering training as needed.
  • Manage claims and receiving operations by ensuring proper policies and procedures are followed, ensuring the timely processing of claims and merchandise deliveries, providing direction for claims or receiving issues, and maintaining necessary documentation and reporting.
  • Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
  • Ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open-Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
Requirements
  • Completion of 2 years of college.
  • Option 2: 1 year's experience as a supervisor in a multi-department environment.
  • Option 3: 1 year's experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
  • Option 4: 2 years' experience in asset protection or related area.
  • Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
  • If applicable, acquisition of a current, state-issued Certificate of Eligibility.
  • If applicable, successful completion of criminal background check and/or firearms authorized training.
Preferred Qualifications
  • Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
  • Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
  • Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
  • General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
  • Investigative experience.
Benefits

We offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

The annual salary range for this position is $65,000.00-$80,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ), Sales Volume Category (SVC), and Complex Structure.

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