Shift Manager

2 weeks ago


Snoqualmie, Washington, United States Snoqualmie Casino Full time
Job Summary

We are seeking a highly skilled and experienced Shift Supervisor to join our team at Snoqualmie Casino. As a Shift Supervisor, you will be responsible for providing exceptional service standards, policies, and procedures to our Beverage Department team.

Key Responsibilities
  • Directly supervise bartenders, beverage servers, and bar backs, including communicating daily objectives and completing performance management and evaluations.
  • Perform Suspension of Service protocols in compliance with casino policy and procedure.
  • Adhere to all Mist department policies and procedures consistently with supervisor team.
  • Input orders to warehouse and maintain all par levels set by the department.
  • Attend all supervisor meetings and other meetings as instructed by management.
  • Perform daily GSRs and effectively train team members in areas needed.
  • Write daily floor plans in accordance with Mist procedure and communicate with team.
  • Ensure all Mist related areas are kept clean and organized to casino standards.
  • Review team schedule daily and communicate any concerns or call outs with supervisor team.
  • Supervise team members compliance with uniforms and licenses to ensure compliance with departmental and casino policies.
  • Attend all training meetings as instructed by manager.
  • Supervise daily and weekly team member side work and implement accountability.
  • Complete daily tasks that are assigned, including administration and data entry.
  • Assist in training of beverage staff, bartenders, and bar backs development and implementation of training manuals, policies, procedures, and job descriptions.
  • Resolve team member and/or guest incidents to maximize performance and satisfaction.
  • Schedule staff in accordance with business needs and closely scrutinize labor budget.
  • Train "Supervisor in Training".
  • Supervise and ensure event set up per event, on time and compliant with department.
  • Implement new policies and procedures as directed by management.
  • All other duties as assigned.
Requirements
  • High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
  • Minimum of six (6) months Supervisory experience (Preferred in Restaurant/Bar Operation).
  • Minimum of one (1) year bartending or serving experience.
  • Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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