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Guest Services Representative

2 months ago

Troy Michigan, United States Hampton Inn & Suites DetroitTroy Full time

About Us:
At Pyramid Global Hospitality, we prioritize our people.

As an organization that values its workforce, Pyramid Global Hospitality is committed to fostering a supportive and inclusive workplace that promotes diversity, growth, development, and overall wellbeing.

Our dedication to a People First culture is evident in our approach to employee development, benefits, and our commitment to nurturing meaningful relationships.

Pyramid Global Hospitality provides a variety of employment benefits, including comprehensive health coverage, retirement plans, and paid time off, along with unique perks such as on-site wellness initiatives, local discounts, and employee rates for hotel accommodations.

Moreover, we are devoted to offering continuous training and development opportunities to empower our team members to acquire the skills and knowledge necessary for career advancement.

Whether you are embarking on your journey in the hospitality sector or are an experienced professional, Pyramid Global Hospitality presents a collaborative and supportive work environment that encourages growth and fosters success across over 230 properties globally.

Explore the advantages of working for a company that values its employees and is dedicated to delivering exceptional guest experiences.



Location Overview:
At the Hampton Inn & Suites Detroit Troy, we strive to excel in the hospitality industry.

From day one, you will benefit from a competitive wage package, excellent benefits, a matching 401K plan, professional development opportunities, generous bonuses, travel perks, and the chance to advance within a portfolio of 100 hotels representing all major brands.

We are recognized as an Employer of Choice, understanding that the well-being of our team members is as crucial as the service we provide to our guests and the communities we serve.

If you possess a genuine passion for hospitality, we invite you to consider this opportunity. You will play a vital role in delivering outstanding service and creating memorable experiences for every guest. You will enjoy your work, learn, and contribute to a successful journey within a growing organization.

Position Overview:
We are seeking highly motivated individuals to join our Guest Services team as Guest Services Representatives.

The ideal candidate will utilize their engaging personality to create a lasting first impression for our guests upon arrival and throughout their stay.

By providing a warm welcome to our hotel/resort, the Guest Services Representative assists with the unloading of guests' luggage and serves as a knowledgeable resource regarding the hotel, its amenities, and the local area while guiding guests to their rooms.


If you enjoy interacting with individuals from diverse backgrounds and making meaningful connections, as well as going the extra mile to impress guests, we want you. This is an excellent opportunity for a driven individual to build a career in hospitality with a prestigious property.


Your Responsibilities:
- Assist guests in discovering their ideal experiences
- Deliver exceptional customer service by being engaging and genuinely interested
- Interact with all guests, welcoming each one to our hotel
- Open doors for guests arriving by vehicle as you greet them
- Escort and orient guests to the front desk for check-in
- Park and retrieve guests' vehicles as requested
- Upon check-in, escort guests and their luggage to their rooms while explaining our amenities and sharing interesting facts about our hotel.


- Collaborate with other attendants to ensure each guest enjoys a personalized experience and strive to exceed expectations.
- Assist lobby attendants in maintaining a clean and organized entrance area

- Make a difference for all guests and employees by exceeding standard service expectations.

Qualifications:
The successful candidate will possess some front desk experience, preferably in a hotel environment. Strong office and clerical skills are essential. Must have flexible availability, including weekends.