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Customer Experience Director

2 months ago

Huntsville, Alabama, United States Victoria's Secret Full time
Customer Experience Manager

A values-based leader who drives exceptional customer and associate experiences to grow top-line sales.

Key Responsibilities:
  • Lead the sales floor and coach and develop the team to achieve sales goals.
  • Manage performance, payroll, and merchandise availability to support operational excellence.
  • Support the Store Manager in leading the store team and driving business results.
  • Collaborate with cross-functional partners to achieve business objectives.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
Requirements:
  • 3+ years of retail leadership experience.
  • Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
  • Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
  • Ability to work nights, weekends, and a flexible schedule.
  • Ability to stand for long periods and frequently bend, kneel, and lift.
Victoria's Secret & Co is an Equal Opportunity Employer

We do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other protected category recognized by state, federal, or local laws.