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Lead Retail Sales Associate

2 months ago

Baton Rouge, Louisiana, United States Aramark Full time
Position Overview

The Retail Sales Lead is responsible for overseeing store operations while providing guidance and training to both utility staff and cashiers.

Key Responsibilities
  • Delegate daily tasks to Sales Associates and General Utility Workers, ensuring all preparations are completed for optimal daily operations.
  • Serve as a role model for team members, consistently delivering exceptional customer service and effectively resolving guest issues.
  • Maintain a professional and enthusiastic environment, even in the absence of management.
Essential Duties
  • Perform all duties associated with Sales Associates and General Utility Workers.
  • Conduct pre-shift meetings to inform the team about daily tasks, important visitors, and safety protocols.
  • Act as a knowledgeable resource for guests regarding local attractions and services.
  • Ensure all guests receive a warm welcome upon entering the store.
  • Train and develop Sales Associates and General Utility Workers to enhance customer service skills.
  • Oversee operations in the manager's absence, addressing customer relations issues promptly and professionally.
  • Manage inventory, tracking out-of-stock items and potential shortages.
  • Order merchandise and supplies as needed to meet customer demand.
  • Conduct monthly safety inspections and maintain incident reports as required.
  • Ensure cleanliness and a welcoming atmosphere within the store.
  • Compile daily cash and sales data using Microsoft Excel and various Point of Sale systems.
  • Lead the nightly closing process, balancing cash with daily sales.
  • Assist in scheduling employees according to labor budgets and assigning tasks effectively.
  • Support management in the hiring process for General Utility Workers and Sales Associates.
  • Coordinate payroll submissions, ensuring accuracy and timely reporting.
Qualifications
  • Previous experience in retail is preferred.
  • Strong mathematical skills for sales reporting and audits.
  • Must be of legal age to work with alcohol and possess relevant certifications.
  • Flexibility to work a rotational schedule, including weekends and holidays.
  • Fluency in the native language, both spoken and written.
  • Proficiency in MS Office applications.
  • Ability to operate various equipment including photocopiers, vacuum cleaners, and Point of Sale systems.
  • Maintain a high level of professionalism and grooming standards.
Physical Demands

This role may involve physical activities such as lifting, bending, pushing, pulling, and extended periods of walking and standing. Uniforms and Personal Protective Equipment (PPE) may be required.

About Aramark

At Aramark, we are committed to serving our communities and partners with a focus on sustainability and excellence. We believe in providing equal employment opportunities and fostering an inclusive workplace for all employees.