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Customer Service Representative

4 weeks ago


De Pere, Wisconsin, United States Festival Foods Full time
About the Role

Festival Foods is seeking a highly skilled and customer-focused Guest Services Clerk to join our team. As a key member of our service team, you will be responsible for providing exceptional guest service, resolving customer complaints, and maintaining a positive and welcoming store environment.

Key Responsibilities
  • Provide exceptional guest service, responding to customer inquiries and resolving complaints in a timely and professional manner.
  • Process transactions accurately and efficiently, maintaining a high level of cash handling and register operation skills.
  • Participate in visual merchandising and store displays to create an engaging and welcoming store environment.
  • Work collaboratively with other team members to achieve sales and customer service goals.
  • Perform other duties as assigned by management.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic math skills and accuracy with handling cash and operating a register.
  • Ability to stand for long periods and move throughout the store as needed.
What We Offer
  • A competitive hourly rate and opportunities for advancement.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company match.
  • Opportunities for professional development and growth.