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Salesforce Solutions Administrator

2 months ago

Dallas, Texas, United States AmazonWebServices Full time

Overview: The Salesforce Success Central (SFSC) Team is in search of a Salesforce Administrator who has a proven track record in delivering, maintaining, and enhancing Salesforce solutions.

Role Responsibilities: As a Salesforce Administrator, you will serve as a primary contact for user groups and global teams requiring configuration and upkeep of Salesforce applications, along with advanced reporting and training.

Your role will involve direct engagement with system data, leading technical projects or segments of projects, and configuring solutions that are user-friendly, scalable, extensible, and maintainable on the Salesforce platform. You will assess requirements and assist in sustaining implementations for various business entities on the Salesforce (SFDC) platform.

Key Responsibilities:

  • Oversee CRM operations, addressing support requests and escalated administrative needs of users by providing timely and comprehensive resolutions to technical challenges and business support issues.
  • Engage in hands-on configuration of all new and existing features, including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validation rules, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, and Managed Packages.
  • Prioritize user efficiencies, resolve business/customer challenges, devise innovative solutions, and ensure data integrity across the Salesforce system.
  • Collaborate with business stakeholders to proactively identify, drive, and implement enhancements, improvements, and system customizations that meet Amazon's business requirements.
  • Comprehend customer, internal sales, and account management team needs, translating them into robust business requirements for configuration and development within Salesforce CRM.
  • Participate in the change management process, facilitating communication efforts across relevant stakeholders.
  • Develop and train local and vendor administrative resources.

A Day in the Life: As a Salesforce Administrator on the SFSC team, you will manage multiple Salesforce implementations, ensuring they operate securely within established guidelines. You will evaluate end-user requests and propose scalable, out-of-the-box solutions while safeguarding customer data.

You will lead system improvement initiatives to align with Salesforce releases and inform users of new features as they become available. Additionally, you may guide internal/vendor resources in building enhancements requested by business users while ensuring adherence to best practices and security protocols.

About the Team: SFSC is a dedicated, centralized team providing Salesforce expertise and managed services to assist teams across Amazon in accelerating their Salesforce journey. We emphasize security, compliance, operational excellence, and financial responsibility.

About AWS: Amazon Web Services (AWS) is the world's most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why customers from successful startups to Global 500 companies trust our extensive suite of products and services to power their businesses.

Work/Life Balance: We value work-life harmony. Achieving success at work should not come at the expense of personal sacrifices, which is why we strive for flexibility as part of our working culture.

Inclusive Team Culture: At AWS, we foster a culture of inclusion that empowers us to embrace our differences. Our employee-led affinity groups promote ongoing events and learning experiences that inspire us to celebrate our uniqueness.

Mentorship and Career Growth: We are committed to raising our performance bar as we aim to become Earth's Best Employer. Here, you will find ample knowledge-sharing, mentorship, and other career-advancing resources to help you develop into a well-rounded professional.

Basic Qualifications:

  • 3+ years of technical product or program management experience
  • 2+ years of software development experience
  • 3+ years of Salesforce Admin/Configuration experience

Preferred Qualifications:

  • 3+ years of direct experience working with engineering teams
  • Bachelor's degree in engineering, computer science, or equivalent
  • Salesforce Advanced Admin Certification

Amazon is committed to a diverse and inclusive workplace and is an equal opportunity employer.