Senior Investment Operations Manager

4 weeks ago


Canton Ohio, United States Jobs for Humanity Full time
About the Role

We are seeking a highly skilled Senior Investment Operations Manager to join our team at FIS. As a key member of our client services team, you will be responsible for managing the service side of the client relationship, including escalation, project implementation, and account plan activities.

Key Responsibilities
  • Manage client relationships and ensure effective communication and issue resolution
  • Develop and implement account plans to drive revenue growth and client satisfaction
  • Collaborate with cross-functional teams to deliver high-quality service and support
  • Monitor and analyze service level agreements (SLAs) and identify areas for improvement
  • Provide financial management and revenue achievement of assigned territory
Requirements
  • Minimum of 7 years of recent banking or financial industry experience in Client Services, Service Delivery, and/or Operations
  • Recent experience with an advanced professional role with broad expertise or unique knowledge in financial services
  • Able to use professional concepts in developing resolutions to critical issues and broad design matters
  • Able to work independently on significant and unique issues where analysis of situations or data requires an evaluation of intangibles
What We Offer
  • A career at FIS is more than just a job - it's the chance to shape the future of fintech
  • Always-on learning and development opportunities
  • Collaborative work environment
  • Opportunities to give back to the community
  • Competitive salary and benefits


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