Technology Operations Lead

3 days ago


Washington, United States Pillsbury Winthrop Shaw Pittman Full time
Job Title: IT Services Manager

We are seeking an experienced IT professional to join our team as an IT Services Manager.

Estimated Salary: $145K - $155K per year

The successful candidate will have a strong background in IT service management and leadership.

About the Job

This role involves providing leadership in managing office-specific technology systems, ensuring efficient management and delivery of IT services.

Main Responsibilities:
  • Client Service:
    • Model and promote best practices for client service related to teamwork, work product, and interactions.
    • Ensure outstanding service delivery to lawyers and staff as well as Firm clients as warranted.
  • Office Technology Management:
    • Lead and manage the maintenance, operation, and support of technology systems.
    • Manage inventory, troubleshoot issues, and coordinate vendor support for repairs and warranty services.
    • Coordinate server maintenance, upgrades, and system testing.
  • Team Management:
    • Supervise and guide local IT staff.
    • Provide coaching and mentorship to team members.
Requirements:
  • Bachelor's degree or equivalent work experience in a related field.
  • A minimum of five years' technology experience with advanced knowledge of hardware, software, LAN/WAN, servers, MS Office, and Windows OS.
  • At least three years of supervisory experience in IT.

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