Technology Operations Lead
3 days ago
We are seeking an experienced IT professional to join our team as an IT Services Manager.
Estimated Salary: $145K - $155K per yearThe successful candidate will have a strong background in IT service management and leadership.
About the JobThis role involves providing leadership in managing office-specific technology systems, ensuring efficient management and delivery of IT services.
Main Responsibilities:- Client Service:
- Model and promote best practices for client service related to teamwork, work product, and interactions.
- Ensure outstanding service delivery to lawyers and staff as well as Firm clients as warranted.
- Office Technology Management:
- Lead and manage the maintenance, operation, and support of technology systems.
- Manage inventory, troubleshoot issues, and coordinate vendor support for repairs and warranty services.
- Coordinate server maintenance, upgrades, and system testing.
- Team Management:
- Supervise and guide local IT staff.
- Provide coaching and mentorship to team members.
- Bachelor's degree or equivalent work experience in a related field.
- A minimum of five years' technology experience with advanced knowledge of hardware, software, LAN/WAN, servers, MS Office, and Windows OS.
- At least three years of supervisory experience in IT.
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