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To-Go Specialist

1 month ago

Orange Park, Florida, United States Miller's Ale House Full time
About the Role

We are seeking a highly motivated and customer-focused To-Go Specialist to join our team at Miller's Ale House. As a To-Go Specialist, you will play a critical role in ensuring that our guests have a seamless and enjoyable experience when picking up their orders.

Key Responsibilities
  • Provide exceptional customer service to guests, ensuring that they receive their orders in a timely and accurate manner.
  • Utilize standard greetings and telephone etiquette when addressing and speaking with guests via phone.
  • Greets guests and delivery drivers in a warm and friendly manner while also acknowledging all guests that come within five feet.
  • Follows the To-Go steps of service as defined in the training materials.
  • Provides the highest level of service by adhering to all Miller's Ale House service standards.
  • Works directly with other Team Members to ensure all guest needs are fulfilled in a timely manner.
  • Ensures menu knowledge to address guests' questions, including food allergy issues, while ensuring order accuracy.
  • Maintains a neat and organized work area to include proper food handling and sanitation protocol.
  • Ensures work areas are stocked and ready for the next scheduled To-Go Specialist, as well as cleanliness of work area upon departure.
  • Notifies Management immediately of any potential issue with guests, Team Members, and/or long ticket times.
Requirements and Qualifications
  • Arrives to work on time as scheduled in full uniform.
  • Ability to work with varying noise levels.
  • Frequent communication with Managers, Team Members, and Guests. Must be able to exchange accurate information in these situations.
  • Ability to multitask and work in a fast-paced environment.
  • Ability to work with numbers and handle cash.
  • Basic reading and handwriting skills with ability to operate the restaurant point-of-sale software.
  • Must be a minimum of 18 years of age unless otherwise dictated by state law.
Physical Demands

The To-Go Specialist is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:

  • Remain standing for extended periods of time.
  • Bending, squatting, and lifting, up to 20 lbs., for short distances.