Omni Homestead Guest Experience Coordinator

3 days ago


Hot Springs, Virginia, United States Omni Hotels Full time
About The Job

We are seeking a highly motivated and organized individual to join our team as a Front Office Supervisor. As a member of our front office team, you will be responsible for ensuring the smooth operation of our reception area, handling guest inquiries, and providing excellent customer service.

Key Responsibilities
  • Manage the front desk operation, including checking in and checking out guests, resolving any issues that may arise.
  • Be familiar with our hotel's layout, including all amenities and services offered.
  • Assist with training new staff members, ensuring they have the necessary skills and knowledge to perform their duties.
  • Maintain accurate records of guest interactions, including any issues or complaints.
Requirements
  • Previous experience in a similar role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
Benefits

Our team members enjoy a range of benefits, including competitive salary, health insurance, 401(k) plan, and paid time off.


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