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Digital Sales Representative

2 months ago

Silver Spring, Maryland, United States DARCARS Automotive Group Full time
Job Description

Job Summary:

DARCARS Automotive Group is seeking a highly motivated and customer-focused Internet Representative to join our team. As an Internet Representative, you will play a vital role in managing our digital business prospects and contributing to a next-generation car buying experience.

Key Responsibilities:

  • Manage digital business prospects through a needs analysis exercise using the DARCARS Approach to Sales.
  • Provide dealership and product information, answer customer questions, and link them with a responsive in-store sales manager.
  • Ensure timely follow-up and provide an exceptional experience with every interaction.
  • Convert inquiries to dealership visits and set appointments for test drives and further selection/purchase support.
  • Adhere to customer communication scripts and ensure 100% of contact activity is recorded in the CRM in real-time.
  • Develop and maintain relationships with related store personnel and meet or exceed individual performance objectives.

Requirements:

  • Associate's or Bachelor's degree preferred.
  • No experience necessary.
  • Computer savvy with a full working knowledge of Microsoft Office Suite.
  • Quick-study with the ability to absorb substantive product and service information.
  • Exceptional listening, verbal, and written communication skills.
  • Ability to work evenings and weekends.
  • Demonstrated commitment to process improvement, innovation, and excellence.
  • Persistent and able to work in a collaborative team environment.

Benefits:

  • Insurance: medical, vision, dental.
  • Short-term and long-term disability plans.
  • Life Insurance.
  • Employee discounts on vehicle purchases, parts, and service repairs.
  • Opportunities to join our community service initiatives.