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Battery Electric Vehicle Consultant

2 months ago

Houston, Texas, United States Percepta Full time
Job Overview

As a Battery Electric Vehicle Consultant, you will play a crucial role in enhancing customer satisfaction and loyalty through exceptional service. Your primary responsibility will be to engage with customers, addressing their inquiries and concerns with empathy and efficiency.

Key Responsibilities

In this position, you will:

  • Deliver outstanding customer service, fostering trust and enthusiasm throughout the customer journey.
  • Serve as a knowledgeable resource for product information and service support.
  • Actively listen to customer needs while guiding interactions in a professional manner.
  • Facilitate communication between customers, service teams, and dealerships to ensure satisfaction.
  • Handle inbound customer inquiries with courtesy and professionalism, demonstrating genuine concern for their needs.
  • Document all customer interactions accurately and promptly.
  • Utilize available resources to resolve customer issues effectively, including liaising with service personnel and subject matter experts.
  • Meet established performance goals and contribute to the overall success of the team.
Qualifications

To excel in this role, you should possess:

  • A High School Diploma is required; an Associate or Bachelor's degree is preferred.
  • Strong organizational and communication skills, both verbal and written.
  • Proficiency in managing customer cases from initiation to resolution.
  • A commitment to follow-up and maintain customer satisfaction.
What We Offer

Joining our team comes with numerous benefits, including:

  • Comprehensive health, dental, and vision insurance.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA).
  • 401(k) plan with company matching.
  • Paid vacation, sick leave, and holidays.
  • Tuition reimbursement and professional development opportunities.
  • Employee assistance and discount programs.
About Us

At Percepta, we pride ourselves on delivering exceptional customer experiences across various markets. Our values emphasize service, teamwork, respect, and diversity, creating a supportive environment for all team members.