Technology Operations Lead

5 days ago


New York, New York, United States Warwick Hotel Full time
We are looking for a skilled Technology Operations Lead to oversee the technology infrastructure of our Warwick New York and Warwick Allerton Hotel Chicago properties. As a key member of our IT team, you will be responsible for ensuring the smooth operation of our technology systems and implementing cutting-edge solutions to enhance guest experiences.

The successful candidate will have a strong background in IT and excellent problem-solving skills, with the ability to work independently and as part of a team. You will be responsible for managing the day-to-day IT operations, including troubleshooting issues, performing maintenance tasks, and ensuring that all systems are running smoothly.

Key Responsibilities:
- Manage the day-to-day IT operations, including troubleshooting issues and performing maintenance tasks
- Oversee the implementation of new technologies and systems to improve guest experiences
- Ensure that all IT systems are running smoothly and efficiently
- Collaborate with the project office on capex and major maintenance projects
- Identify emerging trends and technologies relevant to the hospitality industry

Requirements:
- 5+ years of experience working in an IT service desk or support role
- Excellent understanding of computer systems, Opera PMS applications, Symphony POS, Sage, Mitel PBX, WatchGuard Firewalls, Music & Sound Systems, HSIA Guest Wi-Fi, Networking, and Databases
- Strong leadership, organizational, and customer service skills, analytical mindset able to derive insights from metrics and data, outstanding communication and interpersonal abilities, bachelor's degree in computer science, information technology, or related field preferred, equivalent work experience may be considered in lieu of a degree

Estimated Salary: $90,000 - $140,000 per year

This is an exciting opportunity to join the team at Warwick Hotels as a Technology Operations Lead and take your career to the next level.

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